Effective: January 1, 2025
Verified PolicyAt Opheliago.com, we are committed to ensuring customer satisfaction. This Return & Refund Policy applies to all purchases made through our platform.
1Eligibility for Return
Products are eligible for return within 3 days of delivery, provided the item is unused, in its original packaging, and accompanied by the purchase receipt or order confirmation.
- The item must be in original, undamaged condition.
- Items must be returned with all original accessories and packaging.
- Perishable goods, digital products, and customized items are non-returnable.
- Intimate apparel, undergarments, and hygiene products cannot be returned for health reasons.
2Refund Process
Once the returned item is received and inspected, we will notify you by email regarding approval or rejection of the refund. Approved refunds will be processed within 5–10 business days to the original payment method.
3Non-Refundable Items
- Products damaged due to customer misuse.
- Items not in original condition or with missing parts.
- Products returned after the 3-day window.
- Delivery charges are non-refundable unless the return is due to our error.
4How to Initiate a Return
Contact our support team at opheliago.bd@gmail.com or call our hotline within the return window. Provide your order ID, reason for return, and photos if applicable.
Need help?
Need help?
If you have questions about this policy, please reach out to our support team — we typically respond within one business day.
By using Opheliago.com, you acknowledge and agree to the terms outlined in this policy.