Effective: January 1, 2025
Verified PolicyOpheliago.com partners with reliable courier services across Bangladesh to ensure timely and safe delivery of your orders.
1Delivery Timeframes
- Dhaka Metropolitan Area: 1–2 business days.
- Other major cities (Chittagong, Sylhet, Rajshahi, Khulna): 2–4 business days.
- Rural & remote areas: 4–7 business days.
- Delivery timelines may vary during public holidays and peak seasons.
2Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and order weight. Free delivery may be available on orders above a specified minimum as per ongoing promotions.
3Order Tracking
Once your order is dispatched, you will receive an SMS and email with a tracking number. Use the tracking number on our website or the courier's platform to monitor your delivery status.
4Failed Deliveries
If delivery fails due to an incorrect address or recipient unavailability, our courier will attempt re-delivery up to 2 times. After 2 failed attempts, the order may be returned to the seller.
Need help?
Need help?
If you have questions about this policy, please reach out to our support team — we typically respond within one business day.
By using Opheliago.com, you acknowledge and agree to the terms outlined in this policy.